A trip to the mountains reminded me what a good experience is all about…
Lessons in customer experience (CX) design
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
The mountains were not calling, but I went anyway! My parents were visiting the States a second time, and we wanted to take a trip, to a not-so-obvious tourist place. That is how we ended up adding Bryce Canyon National Park to our itinerary. And boy, was that a great decision!
It was a family road trip — we rented a car big enough to carry our suitcases, booked a hotel that promised us a cabin experience, and packed food to satisfy our hungry stomachs. Google maps prompted us directions and we navigated our way to Bryce Canyon.
We were looking forward to a journey filled with discovery, adventure, and fun!