Facebook’s crappy poll design – UX Planet
(A) It sucks (B) It doesn’t suck (C) It neither sucks nor doesn’t suck (D) Curly fries
Have you ever tried posting a poll on Facebook?
One big problem with polls is that the default setting allows people to add whatever answer they want.
To understand how ridiculous it is to make that the default setting, consider that the whole advantage of a poll is that it constrains people’s answers. Otherwise you may as well just ask an open ended question in your status.
As you can see, they put zero friction in the way of adding custom answers, totally undermining the predefined answers you provided:
Not only are constrained answers not selected by default, but they are hidden behind a not-particularly-noticeable dropdown:
Trying to defend this sloppy design by claiming that users can simply change the setting if they want is futile. Research shows, time and time again, that people just don’t change default settings. It is up to you to make the default settings not suck.
- Adding custom answers to a poll is an edge case, or should be.
- Consider the right amount of friction for any given action.
- Default settings rule. Don’t choose crappy ones.