UX Refactoring on the lawn – UX Planet
Don Norman define UX like this: “User experience covers all aspects of the end-user interaction with the company, its products, and services.”
Let’s analyze the original image, applying the terms defined in the previous article “UX Refactoring. What it is and how it differs from a redesign”.
The user’s goal: reach the other side of the river, over the bridge.
Here defects are options where the user climbs over the river fencing and/or swims across it. He will be wet, sad, or even drown.
Walking on hard, dry ground through the lawn is not a defect. Perhaps, in the winter season or in the spring, when the snow will be knee-deep or wet mud, the user will consider this as an unacceptable option and then feel free to write down the “through the lawn” option to defects.
If the lawn were enclosed with a fence, then climbing over the fence (and the risk of tearing the trousers) would also be a defect.
Here is fitted good Norman’s definition. A pedestrian consumes the services (construction of paths and lawns) of the company (city services). And applies his user experience in this situation.
The disadvantage in the initial situation is paved tracks. Both lead to the goal. Both options contain signs of optimal action — by them you can walk to the bridge across the river. It can be seen. This is a disadvantage of the first type — several options seem to be leading to the goal.
Suppose, a turn to the left is planted with thick tall bushes or trees so that the bridge and the passage to the left are not visible. Then this option could be called a disadvantage of the second type (there is little information for making a decision). Pedestrians would be much more likely to walk straight. For two reasons, at a minimum: look at which side is the bridge and, second, not wanting to wade through the vegetation thickets (where it plays the role of a natural fence, see defects above).
The first passage along this route changes the user experience, even in the case of thickets. A pedestrian will already know that the bridge is on the left.
This begs the question “what is then UX redesign?” (here, as elsewhere — by redesign we mean the reconstructing, and not the change of colors or visual aspects). An excellent solution for the redesign will be the moving of the bridge so that it continues the original track. Well, or the second bridge over the river.
If you expand the task and take a comprehensive look at the context, then another strong solution from the field of a redesign — is to fill everything with concrete.